Shipping & Handling

ORDER PROCESSING 

Orders placed on eu.stussy.com are processed Monday-Friday and shipped within 3-5 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.

EU VAT

EU customers will not incur any additional fees beyond the original invoice total quoted at the time of checkout. VAT is included in the selling price of each item. 

    EU SHIPPING

    • Belgium, France, Germany, Netherlands – 8€
    • Austria, Czechia, Denmark, Hungary, Italy, Luxembourg, Poland, Slovakia, Slovenia, Spain – 10€
    • Bulgaria, Croatia, Estonia, Ireland, Greece, Finland, Lithuania, Portugal, Romania, Sweden: – 15€
    • Free shipping for all orders over 200€
    • Free shipping for all orders over 125€ on 2023/6/9

    ALL OTHER REGIONS

    Orders shipped to the Norway, Iceland, Jersey, and Guernsey will be subject to Global-E. Please view our Terms of Use and Privacy Policy here.

    • Your order will be shipped from the Netherlands via DHL Standard. 
    • Stated fees at the time of checkout includes customs duties/taxes.
    • Duties and taxes are non-refundable.
    • Global-E will act as the seller of record for these orders.
    • Your bank statement will reflect Global-E as the seller.

    SHIPPING RATES FOR ALL OTHER REGIONS

    NORWAY

    • Standard (3-5 business days) – kr150 
    • Free shipping for all orders over kr2,000 

    SWITZERLAND

    • Standard (3-5 business days) – CHF 15.00 
    • Free shipping for all orders over CHF 200.00

    ICELAND

    • Standard (3-5 business days) – kr2,000
    • Free shipping for all orders over kr28,000

    JERSEY

    • Standard (3-5 business days) – £‌20.00
    • Free shipping for all orders over £‌150.00

    GUERNSEY

    • Standard (3-5 business days) – £‌20.00
    • Free shipping for all orders over £‌150.00

    If you receive an email from DHL or your local customs agency asking for additional payment, contact us at support@stussy.eu or visit our Live chat.

    Return Guidelines

    RETURN POLICY

    • You have up to 14 days upon receiving shipment to return items purchased on eu.stussy.com.
    • Orders must be returned by mail only 
    • Returned item(s) must be in new and unused condition with the original tags still attached.
    • Undergarments, swimwear, and fragrance cannot be returned due to our hygiene policy.
    • Shipping charges and customs duties and taxes are non-refundable.
    • Stüssy is not responsible for fees associated with return to sender packages.
    • We do not accept returns or exchanges for Stüssy products not purchased from eu.stussy.com.

    VISIT OUR SELF SERVICE RETURN PORTAL BELOW:


    • EU Customers - Returns Portal HERE.
    • Return Label Fee - €7.00.
    • The return label fee will be deducted from your return.

    GE RETURNS PORTAL:

    • Orders from Norway, Switzerland, Jersey, and Guernsey, visit our Returns Portal HERE.
    • Return Label Fee - £10
    • The return label fee will be deducted from your return.
    • Customers are responsible for customs duties and taxes. Failure to do so will cause your package to be returned to sender.

    DISCLAIMER

    Frequent returns or unusual pattern/ activity will be flagged in our system. If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our terms of use.