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CUSTOMER SUPPORT HOURS:
Monday–Friday 8:00am - 4:00pm GMT+1
Excluding the weekend and major holidays.

Frequently Asked Questions

DO I NEED TO PAY EXTRA FOR DUTIES & TAXES?

WHEN WILL I RECEIVE MY ORDER?

WHAT IS YOUR RETURN POLICY?

You have up to 14 days upon receiving shipment to return items purchased on eu.stussy.com. Shipping Charges are non-refundable. Orders must be returned by mail only. Item(s) must be in new, unused condition with original tags still attached. Underwear or swimwear, Fragrance is NOT returnable due to our hygiene policy.

- Visit our Returns Portal HERE.
- Return Label Fee - €7
- The return label fee will be deducted from your return.

We do not accept returns or exchanges for Stüssy products not purchased from eu.stussy.com. Purchases from third-party retailers, please contact the third-party retailer where you made your purchase for information on their return policy.

HOW DO I RETURN MY ORDER?

HOW DO I EXCHANGE AN ITEM?

CAN I CANCEL MY ORDER?

HOW DO I KNOW MY ORDER IS CONFIRMED?

HOW DO I KNOW THE ITEM WILL FIT ME?

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED AND WHEN?

DOES EU.STUSSY.COM REFUND DUTIES & TAXES?

WHAT IF I NEED TO MODIFY/ADJUST MY ORDER (INCORRECT SIZE PURCHASED)?

MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?

MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. WHAT DO I DO IF I HAVEN'T RECEIVED IT?

I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?

MY PACKAGE IS NOW BEING RETURNED TO THE SENDER, WHAT HAPPENS NEXT?

I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

I DIDN'T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?

I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN’T MOVED.

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

PRODUCT DESCRIPTION

IF AN ITEM I WANT IS SOLD OUT, WHEN WILL IT BECOME AVAILABLE AGAIN?

CAN I UPDATE MY SHIPPING METHOD AFTER MY ORDER HAS BEEN PROCESSED?

WHAT PAYMENT METHODS DOES EU.STUSSY.COM TAKE?

EU Tribe Limited accepts all major credit cards including:
-Visa, MasterCard, American Express, Maestro, Discover, and Paypal.

Payments made via PayPal must be made in EUR, so GBP will be converted at checkout.

PayPal orders must also come from a verified account with a confirmed shipping address.

Other payment methods are available and vary per region. (Apple Pay, Google Pay, etc.)

I RECEIVED AN ITEM FROM EU.STUSSY.COM AS A GIFT CAN I RETURN IT OR EXCHANGE IT?

DO YOU OFFER GIFT RECEIPTS?

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