Return Guidelines

RETURN POLICY

  • You have up to 14 days upon receiving your shipment to return items purchased on eu.stussy.com.
  • Orders must be returned through our Returns Portal. Ensure you keep a copy of your return receipt from your drop-off location as proof of postage. 
  • Returned item(s) must be in new and unused condition, with the original tags still attached.
  • Underwear, swimwear, and fragrances are NON-returnable due to our hygiene policy.
  • Once we receive and inspect your returned order, we will process a refund to your original payment method.
  • Shipping charges, as well as customs duties and taxes, are non-refundable.
  • Stüssy is not responsible for any fees associated with return-to-sender packages.
  • We do not accept returns or exchanges for Stüssy products not purchased from eu.stussy.com.
  • Combined returns are not accepted; for assistance, please contact us at support@stussy.eu.

DISCLAIMER

Frequent returns or unusual patterns/activity will be flagged in our system. If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our Terms of Use.

RETURN INSTRUCTIONS

For returns in the following countries within the European Union:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

  • Returns Portal HERE
  • Return labels are subject to a flat rate fee (This may vary based on country) 
  • The return label fee will be deducted from your refund

For returns from countries outside of the European Union: 

Bahrain, Egypt, Guernsey, Iceland, India, Israel, Jersey, Kazakhstan, Kuwait, Lebanon, Mongolia, Nigeria, Norway, Pakistan, Qatar, Saudi Arabia, South Africa, Switzerland, United Arab Emirates

  • Returns Portal HERE
  • Both economy and express return label options are available at a flat rate fee (This may vary based on country)
  • The return label fee will be deducted from your refund

EXCHANGES

eu.stussy.com does not offer exchanges. We ask that you return the product for a full refund and place a new order.