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HORARIO DE ATENCIÓN AL CLIENTE:
Lunes–Viernes 8:00 am - 4:00 pm GMT+1
Excluyendo el fin de semana y los principales días festivos.

Preguntas frecuentes

¿TENGO QUE PAGAR EXTRA POR LOS IMPUESTOS?

¿CUÁNDO RECIBIRÉ MI PEDIDO?

¿CUÁL ES SU POLÍTICA DE DEVOLUCIÓN?

Tienes hasta 14 días después de recibir el envío para devolver los artículos comprados en eu.stussy.com. Los gastos de envío no son reembolsables. Los pedidos deben ser devueltos por correo solamente. Los artículos deben estar en condiciones nuevas, sin usar, con las etiquetas originales aún adheridas. Ropa interior o trajes de baño, la fragancia NO se puede devolver debido a nuestra política de higiene.

- Visita nuestro Portal de Devoluciones AQUÍ .
- Tarifa de etiqueta de devolución - 7 €
- La tarifa de la etiqueta de devolución se deducirá de su devolución.

No aceptamos devoluciones ni cambios de productos Stüssy que no se hayan comprado en eu.stussy.com. Compras de minoristas externos, comuníquese con el minorista externo donde realizó su compra para obtener información sobre su política de devolución.

HOW DO I RETURN MY ORDER?

HOW DO I EXCHANGE AN ITEM?

CAN I CANCEL MY ORDER?

HOW DO I KNOW MY ORDER IS CONFIRMED?

HOW DO I KNOW THE ITEM WILL FIT ME?

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED AND WHEN?

DOES EU.STUSSY.COM REFUND DUTIES & TAXES?

WHAT IF I NEED TO MODIFY/ADJUST MY ORDER (INCORRECT SIZE PURCHASED)?

MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?

MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. WHAT DO I DO IF I HAVEN'T RECEIVED IT?

I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?

MY PACKAGE IS NOW BEING RETURNED TO THE SENDER, WHAT HAPPENS NEXT?

I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

I DIDN'T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?

I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN’T MOVED.

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

PRODUCT DESCRIPTION

IF AN ITEM I WANT IS SOLD OUT, WHEN WILL IT BECOME AVAILABLE AGAIN?

CAN I UPDATE MY SHIPPING METHOD AFTER MY ORDER HAS BEEN PROCESSED?

WHAT PAYMENT METHODS DOES EU.STUSSY.COM TAKE?

EU Tribe Limited accepts all major credit cards including:
-Visa, MasterCard, American Express, Maestro, Discover, and Paypal.

Payments made via PayPal must be made in EUR, so GBP will be converted at checkout.

PayPal orders must also come from a verified account with a confirmed shipping address.

Other payment methods are available and vary per region. (Apple Pay, Google Pay, etc.)

I RECEIVED AN ITEM FROM EU.STUSSY.COM AS A GIFT CAN I RETURN IT OR EXCHANGE IT?

DO YOU OFFER GIFT RECEIPTS?