We have thoroughly reviewed our photography, descriptions, and details to ensure accuracy. Note that slight variations in measurements, color and texture may occur.

Customer support – Stüssy Europe

Q: WHEN WILL I RECEIVE MY ORDER?

Orders are processed Monday-Friday, excluding weekends and major holidays, and are shipped within 3-5 business days. Once your order has been shipped you will receive an email with your tracking information.

Q: DO I NEED TO PAY EXTRA FOR DUTIES AND TAXES, AND WILL EU.STUSSY.COM REFUND THEM?

For more information, please refer to our Terms of Use .

Q: HOW DO I EXCHANGE AN ITEM?

eu.stussy.com does not offer exchanges.

Q: CAN I CANCEL MY ORDER?

Cancellation requests are not guaranteed. During peak periods and on orders placed over the weekend, cancellations may not be possible.

Q: HOW DO I KNOW MY ORDER IS CONFIRMED?

Every order is subject to review. Your order will be confirmed once you receive a shipping confirmation email.

Q: HOW DO I KNOW THE ITEM WILL FIT ME?

Each product page includes a Size Guide and details about the size worn by the model. Measurements are provided in inches, unless otherwise specified. Our Customer Support team is always available to answer any questions regarding measurements and fitting.

Q: HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED AND WHEN?

Subscribe to our newsletter or follow us on Instagram for early release updates.

Q: CAN I MAKE MODIFICATIONS TO MY ORDER AFTER IT HAS BEEN PLACED?

Once an order has been placed, it cannot be modified or adjusted. By completing your purchase, you agree to our Terms of Use . Cancellations are not guaranteed.

Q: MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?

Please allow 48-72 business hours for processing. Refunds are issued on business days only.

Contact Us

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CONTACT
support@stussy.eu

CUSTOMER SUPPORT HOURS
Monday–Friday 8:00am - 4:00pm GMT
Excluding major holidays.

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Frequently Asked Questions

WHEN WILL I RECEIVE MY ORDER?

DO I NEED TO PAY EXTRA FOR DUTIES AND TAXES, AND WILL EU.STUSSY.COM REFUND THEM?

HOW DO I RETURN MY ORDER?

You have 14 days upon receiving your shipment to return items purchased on eu.stussy.com. Shipping charges are non-refundable, and returns must be processed through our returns portal. The item(s) must be in new, unused condition with the original tags still attached. Underwear, swimwear, and fragrances are non-returnable due to our hygiene policy.

View our returns portal HERE

Please note:

The return label fee will be deducted from your refund
Return labels are subject to a flat-rate fee (this may vary based on country)
Shipping charges, as well as customs duties and taxes, are non-refundable
We do not accept returns or exchanges for Stüssy products not purchased from eu.stussy.com
Stüssy is not responsible for any fees associated with return-to-sender packages
Combined returns from separate orders are not accepted

HOW DO I EXCHANGE AN ITEM?

CAN I CANCEL MY ORDER?

HOW DO I KNOW MY ORDER IS CONFIRMED?

HOW DO I KNOW THE ITEM WILL FIT ME?

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED AND WHEN?

CAN I MAKE MODIFICATIONS TO MY ORDER AFTER IT HAS BEEN PLACED?

MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?

MY ORDER IS A GIFT. DO YOU INCLUDE PRICE IN THE PACKAGE?

MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. WHAT SHOULD I DO IF I HAVEN’T RECEIVED IT?

WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?

MY PACKAGE IS NOW BEING RETURNED TO THE SENDER, WHAT HAPPENS NEXT?

I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

I DIDN'T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?

I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN’T MOVED. WHAT SHOULD I DO?

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

I RECEIVED AN ITEM FROM EU.STUSSY.COM AS A GIFT. CAN I RETURN IT OR EXCHANGE IT?

PRODUCT DESCRIPTION

IF AN ITEM I WANT IS SOLD OUT, WHEN WILL IT BECOME AVAILABLE AGAIN?

CAN I UPDATE MY SHIPPING METHOD AFTER MY ORDER HAS BEEN PROCESSED?

WHAT PAYMENT METHODS DOES EU.STUSSY.COM TAKE?

eu.stussy.com accepts all major credit cards, including Visa, MasterCard, American Express, Maestro, Discover, and Paypal.

Payments made via PayPal must be in EUR, so your currency will be converted at checkout. PayPal orders must be made from a verified account with a confirmed shipping address.

Other payment methods, such as Apple Pay and Google Pay, may also be available depending on your region.

International orders will appear as Global-E on bank statements.

DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS?

CAN I GET SOME STICKERS?