Shipping & Handling

ORDER PROCESSING 

Orders placed on eu.stussy.com are processed Monday-Friday and shipped within 3-5 business days, excluding weekends and major holidays. Once your order is processed and shipped, you will receive an email notification containing your tracking information. All orders are dispatched from the Netherlands.

Cancellations, address updates, and order changes are not guaranteed. During busy periods or for orders placed on weekends, these requests may not be possible. 

EU VAT

For more information, refer to our Terms of Use.

EU SHIPPING

  • Belgium, France, Germany, Netherlands – €8
  • Poland, Austria, Czech Republic, Luxembourg – €10
  • Italy, Spain, Denmark, Slovakia, Hungary, Slovenia – €12
  • Ireland, Portugal, Sweden, Finland, Lithuania, Latvia – €15
  • Greece, Estonia, Romania, Croatia, Bulgaria – €20
  • Free shipping for all orders over €200

ALL OTHER REGIONS

Orders shipped to Bahrain, Egypt, Guernsey, Iceland, India, Israel, Jersey, Kazakhstan, Kuwait, Lebanon, Mongolia, Nigeria, Norway, Pakistan, Qatar, Saudi Arabia, Slovenia, South Africa, Switzerland, and United Arab Emirates will be subject to Global-E. Please view our Terms of Use and Privacy Policy here.

  • Your order will be shipped from the Netherlands via DHL Standard. 
  • All information regarding customs duties and taxes is provided at checkout. For more information, refer to our Terms of Use.
  • Customs duties and taxes are non-refundable.
  • Global-E will act as the seller of record for these orders.
  • Your bank statement will reflect Global-E as the seller.

SHIPPING RATES FOR ALL OTHER REGIONS

GUERNSEY, JERSEY

  • Standard (3-5 business days) – £‌20.00
  • Free shipping for all orders over £‌150

ICELAND

  • Standard (3-5 business days) – kr2,000
  • Free shipping for all orders over kr28,000

NORWAY

  • Standard (3-5 business days) – kr150 
  • Free shipping for all orders over kr2,000

SWITZERLAND

  • Standard (3-5 business days) – CHF 15.00 

BAHRAIN, EGYPT 

  • Standard (3-4 business days) – €15
  • Free shipping for all orders over €200

INDIA, KUWAIT, PAKISTAN

  • Standard (6-8 business days) –  €25

ISRAEL

  • Standard (6-8 business days) – 120 ILS
  • Free shipping for all orders over 800 ILS
KAZAKHSTAN, LEBANON, MONGOLIA, NIGERIA
  • Standard (4-5 business days) –   €30

QATAR, SAUDI ARABIA, SOUTH AFRICA

  • Standard (4-5 business days) –   €30
  • Free shipping for all orders over €200

TURKEY

  • Standard (2-3 business days) –  €30
  • Free shipping for all orders over €200

If you receive an email from DHL or your local customs agency asking for additional payment, contact us at support@stussy.eu or reach out via our Live Chat.

Return Guidelines

RETURN POLICY

  • You have up to 14 days upon receiving your shipment to return items purchased on eu.stussy.com.
  • Orders must be returned through our Returns Portal. Ensure you keep a copy of your return receipt from your drop-off location as proof of postage. 
  • Returned item(s) must be in new and unused condition, with the original tags still attached.
  • Underwear, swimwear and fragrances are NON-returnable due to our hygiene policy.
  • Once we receive and inspect your returned order, we will process a refund to your original payment method.
  • Shipping charges, as well as customs duties and taxes, are non-refundable.
  • Stüssy is not responsible for any fees associated with return-to-sender packages.
  • We do not accept returns or exchanges for Stüssy products not purchased from eu.stussy.com.
  • Combined returns are not accepted; for assistance, please contact us at support@stussy.eu.

DISCLAIMER

Frequent returns or unusual patterns/activity will be flagged in our system. If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our Terms of Use.

RETURN INSTRUCTIONS

Visit our self service returns portal HERE.

For returns in the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

  • Returns Portal HERE
  • Return Label Fee: €8
  • The return label fee will be deducted from your refund.

For other countries:

Bahrain, Egypt, Guernsey, Iceland, India, Israel, Jersey, Kazakhstan, Kuwait, Lebanon, Mongolia, Nigeria, Norway, Pakistan, Qatar, Saudi Arabia, South Africa, Switzerland, United Arab Emirates

  • Global-E Returns Portal HERE
  • Return Label Fee: This may vary based on your country. Both economy and express options are available – please check the prices in the Returns Portal.
  • Orders from Bahrain, Egypt, Guernsey, Iceland, India, Israel, Jersey, Kazakhstan, Kuwait, Lebanon, Mongolia, Nigeria, Norway, Pakistan, Qatar, Saudi Arabia, Slovenia, South Africa, Turkey, and United Arab Emirates 
  • The return label fee will be deducted from your refund.

EXCHANGES

eu.stussy.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).