Customer Service

SHIPPING & HANDLING (VAT)

ORDER PROCESSING 

  • Orders placed on EU.STUSSY.COM are processed Monday-Friday (excluding weekends and holidays) and shipped within 3-5 business days. 
  • Once your order is shipped you will receive an E-mail with your tracking information.

EUROPEAN UNION

EU VAT

  • EU Customers will not incur any additional fees beyond the original invoice total quoted at the time of checkout. VAT is included in the selling price of each item. 

COUNTRIES SERVICED AND EU SHIPPING RATES

  • Belgium, France, Germany, Netherlands: 8 EUR
  • Austria, Czechia, Denmark, Hungary, Italy, Luxembourg, Poland, Slovakia, Slovenia, Spain: 10 EUR
  • Bulgaria, Croatia, Estonia, Ireland, Greece, Finland, Lithuania, Portugal, Romania, Sweden: 15 EUR
*Free shipping over: 200 EUR

    ALL OTHER REGIONS:

    NO/SR/IS/JE/GG CUSTOMERS: 

    Orders shipped to the NO/SR/IS/JE/GG will be subject to Global-E:

    • Please view our TERMS AND CONDITIONS and PRIVACY POLICY
    • Your order will be shipped from the Netherlands via DHL Standard. 
    • Stated fees at the time of checkout includes Customs duties/taxes.
    • Duties and taxes are non-refundable
    • Global-E will act as the seller of record for these orders.
    • Your bank statement will reflect GlobalE as the seller.

    NO/SR/IS/JE/GG SHIPPING RATES 

    Shipping Rates to Norway

    • Standard Shipping (3-5 Business Days) 150.00 NOK 
    • Free shipping over 2000.00 NOK 

    Shipping Rates to Switzerland

    • Standard Shipping (3-5 Business Days) 15.00 CHF 
    • Free shipping over 200.00 CHF

    Shipping Rates to Iceland

    • Standard Shipping (3-5 Business Days)- 2000.00 KR 
    • Free shipping over 2800.00 KR

    *If you receive an email from DHL or your local customs agency asking for additional payment, reach out to support@stussy.eu.

    Disclaimer:

    Nike Footwear is excluded from Free shipping and incur a flat rate charge.

    For more information Email us at support@stussy.eu or visit our Live Chat. Customer Support Hours of Operation: Monday-Friday 8am-4pm (GMT)