Customer Service

Return Guidelines


  • You have up to 14 days upon receiving shipment to return items and item(s) must be in new, unused condition with original tags attached
  • Orders must be returned by mail only 
  • Shipping Charges, Duties and Taxes are non-refundable
  • We do not accept returns or exchanges for Stussy products not purchased from EU.STUSSY.COM
  • Stussy is not responsible for fees associated with return to sender packages.
  • Orders purchased from our website cannot be returned at our Chapter Store Locations. 


  • Visit our Returns Portal HERE.
  • Return Label Fee 7.00 (Will be deducted from your return)


  • Orders from Norway, Switzerland, Jersey, Guernsey visit our returns portal HERE.
  • Return Label Fee £10 label (Will be deducted from your return)
  • Bypassing our return portal, customers are responsible for customs, duties and taxes. Failure to do so will cause your package to be returned to sender.


      • Frequent returns or unusual pattern/activity will be flagged in our system.
      • If we notice that our return policy is being abused or we identify unusual pattern/activity we may cancel or refuse current, future order(s) and returns. 
      • You can review our TERMS OF USE

      For more information Email us at or visit our Live Chat. Customer Support Hours of Operation: Monday-Friday 8am-4pm (GMT)